CURRENT – Front of House Supervisor
Coffs Harbour Golf Club
Full Time
Candidate Profile
Coffs Harbour Golf Club has an exciting opportunity for a passionate and motivated leader to join the team as the Food and Beverage Supervisor. In this position you will be responsible for assisting with the day to day running of the Lakes Restaurant and Bar by providing hands on support to the entire front of house team. The successful candidate will be a leader who has a high level of customer service with the ability to develop, implement and maintain all operational procedures and standards to meet the Clubs objectives. Attitude is everything to us here at the Club, so the right individual will go above and beyond to provide an expectational customer experience and genuinely enjoy providing fantastic customer service.
About the Business
Coffs Harbour Golf Club is a well-established golf club in the Mid North Coast Region. Our immaculate 27-hole course draws individuals, charity days and competitions regularly through the year. Our Lakes Restaurant is open to members and visitors, Tuesday to Saturday for lunch and open for Friday night dinners which highlights the terrific work life balance we can offer here at the Club. Our dynamic venue offers the perfect opportunity to cater to a variety of people through our functions in the Club and regular trade to members and guests. Our culture at the Club is one of the reasons our Club is so special, we see our staff as family and can’t wait to welcome a vibrant new member.
Key Responsibilities include but not limited to:
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Commitment and passion to the role, genuinely excited to make the customer’s experience the best experience they can have
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Enthusiastic about provide “above and beyond” customer service
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Liaise with the Bar Manager to supervise all staff to ensure the smooth running of an event and/or normal club operations and maintain the high standards set by the club.
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Liaise with Marketing and Events Supervisor in regards to the organisations and running of events, including post event reporting
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Supervise front of house staff and ensure that staff costs remain within budget.
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Ensure that service is provided with grace, dignity and courtesy at all times
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Maintain regular and effective communication within the team during service
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To create an environment of positive employee morale and encourage the team to have pride and a high level of commitment.
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Utilizes interpersonal and communication skills to lead, influence, and guide front of house staff.
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Interacts with guests to obtain feedback on food quality, presentation and service levels
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Ensure sufficient staffing levels are scheduled to accommodate business demands.
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Follows and enforces all applicable safety procedures specified for food servers.
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Supervises control of cash floats and POS sales including following up and investigating any discrepancies
All applicants must provide a cover letter and current resume detailing experience and qualifications for the role. Applicants must also be able to provide at least one reference we can contact if required. Applications can be emailed to careers@coffsharbourgolfclub.com.au
Applications due Tuesday 26th April 2022, 5pm